Privacy Policy
Third Party Service Providers Disclosure
We use PayPal to facilitate our order and payment processing. When you place an order, you may be automatically transferred to PayPal's web site. Please be aware that their privacy policy governs the use and collection of your personally identifiable information and is shared with us to fulfill the order.
Payment Methods
• Visa
• Mastercard
• Discover
• American Express
• PayPal
Shipping Methods
Mail-in Rebates
For your convenience, Twtackle.net does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within New Jersey will be charged applicable sales tax.
Product Testing
Twtackle.net, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Twtackle.net does not conduct product testing before shipping any merchandise.
Physical Damage Policy
Physical damage to any product purchased at Twtackle.net will effectively void warranty coverage.
Restocking Fee
A 10% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 7 days from receiving products.
Technical Support
Twtackle.net does not offer any sort of technical assistance. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Twtackle.net.
Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Twtackle.net does not guarantee same day-shipping. Orders are not shipped on weekends and holidays.
Privacy
Twtackle.net respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Twtackle.net are updates to any recent orders and/or returns.
Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call 1-201-339-2628 during Twtackle.net's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-201-339-2628 during Twtackle.net's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Price Matching
Twtackle.net does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Product listings
Twtackle.net strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Twtackle.net shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Twtackle.net are provided as resources to customers looking for additional information and/or professional opinion. Twtackle.net does not assume responsibility for the claims and/or representations made on these or any other websites.
Twtackle.net Purchase Agreement
By accepting delivery of any product delivered from Twtackle.net, you ("Customer") agree to be bound by the terms and conditions listed below. You and Twtackle.net agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Twtackle.net. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Twtackle.net.
Twtackle.net offers our customers a 7-day satisfaction replacement or refund guarantee on all purchases, except:
Product Return Procedure
• To return a product in compliance with Twtackle.net's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please call Twtackle.net, (201-339-2628), to acquire an RMA number. Twtackle.net will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 10 days within which return products must be received by Twtackle.net. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to Twtackle.net. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Twtackle.net's Return Procedure will be breached and Twtackle.net may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• Twtackle.net will not refund to Customer the original shipping charges. In addition, Twtackle.net will assess a 10% restocking fee against the Customer's account on all returns for refund.
WARRANTIES;
TWTACKLE.NET IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY TWTACKLE.NET ARE NOT MANUFACTURED BY TWTACKLE.NET. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). TWTACKLE.NET ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. TWTACKLE.NET MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. TWTACKLE.NET DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES TWTACKLE.NET'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. TWTACKLE.NET SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. TWTACKLE.NET SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT TWTACKLE.NET HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Recordings
Twtackle.net does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Twtackle.net unless Customer has provided clear and conspicuous notice to Twtackle.net and has received prior written consent from Twtackle.net does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Twtackle.net unless Customer has provided clear and conspicuous notice to Twtackle.net and has received prior written consent from Twtackle.net.
GENERAL TERMS AND CONDITIONS
Payment Terms;
Orders: An order is not binding upon Twtackle.net until it is accepted; Twtackle.net must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Twtackle.net. You agree to pay the amount(s) due as specified on the invoiceShipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the Newegg.com invoice.
Title; Risk of Loss
Twtackle.net will arrange for shipment of ordered product(s) to the Customer, Risk of loss passes to the Customer upon delivery to the carrier. Twtackle.net reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Twtackle.net to sign appropriate documents on Customer's behalf to permit Twtackle.net to protect its purchase money security interest. Twtackle.net will advise Customer of estimated shipping dates, but Twtackle.net will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Twtackle.net and Customer shall be governed by the laws of the State of New Jersey, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Twtackle.net and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of New Jersey, Hudson County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Twtackle.net that is more than one year after the date of the applicable invoice.
Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable New Jersey law.
Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement
These terms and conditions, together with Twtackle.net's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Twtackle.net and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Twtackle.net and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
